Belinda Coleman

Now more than ever customers and communities are playing an important role in how infrastructure projects are being delivered. We now know the financial cost of ineffective engagement which, in the billions, is too high to ignore. But over the past five years, we’ve seen and continue to see rapid changes in the needs and expectations of communities and stakeholders when it comes to projects that impact not only them, but the generations to come. In an age where we communicate more through electronic devices rather than face to face conversations how can we properly engage and inform people of changes that are impacting them? Using real project examples, we’ll take a look at the benefits of engaging early and what it really means to develop an effective communication strategy that engages all project stakeholders to achieve positive outcomes for your project.